Remote Computer Support

Drawing of two women with a giant lightbulb labeled 'solution'.

How does remote support work?

Our Tech 2U Remote Support Tech will provide a unique code for each session. This will allow us to connect to your screen and provide you with our amazing service! This code is only good once! You will need to call to get started.

Is remote support safe?

Remote support is a decades old technology which has been developed and implemented by all major companies as well as schools and any other organization which operates many computers. This is a very secure, very trustworthy technology which has been extensively tested and developed to ensure your complete safety and security.

Safety depends on knowing who you are connecting to. Tech 2U has been in business for over a decade and we maintain the highest rating possible with the Better Business Bureau. This is because of the relationships we have developed with tens of thousands of customers with issues just like yours. Rest assured, you are in good hands with Tech 2U. We can resolve the issues you are experiencing because we've literally done it tens of thousands of times for people just like you.

Common remote support problems Tech 2U can help with

Virus Removal:

Viruses are no match for our remote technicians! We can get connected and wipe these out in no time. Our techs also specialize in making sure you are safe and secure moving forward. They will teach you about any browsing habits that may contribute to reinfection and show you what to avoid in order to stay safe online. They will also recommend tools like effective anti-virus software and preventative tools to help keep you safe moving forward.

Spyware Removal:

Spyware removal is a common problem. These malicious programs can watch everything you do and track your credit card numbers and personal information, reporting them to malicious third parties. Removing them can be tricky, but it's easily remedied for our techs. We can get your spyware removed quickly and efficiently.

Adware Removal:

Adware injects ads into your websites and plagues you with pop-ups. These ads and pop-ups may connect you to other viruses or just simply harass and irritate you. Adware removal is an important step towards complete security on your computer.


Pop-ups are usually a bad sign. They can mean anything from viruses to adware or deeper problems in your computer related to operating system corruption, dll problems, or runtime package errors. These problems continue to snowball until your computer is so bogged down that it will not respond to your commands. A tech can resolve all these problems and more with just a few simple fixes!

Malware Removal:

Malware removal is the bread and butter of a professional tech. Malware means "Bad Software" and can refer to viruses, adware, spyware, or any other harmful software which may be found on your computer. The best antivirus on the planet can only attempt to emulate the mind of a great tech who can get into your computer and remove these deep infections. Our skilled and knowledgeable technicians can clear your computer of whatever ails it.

Fix Operating System Corruption:

Installing, removing, and updating programs can leave behind tiny glitches like missing DLLs or unnecessary services. These will accumulate over time and lead to a condition known as corruption. Your computer will try to load things that don't exist, or run things it doesn't need to. This leads to errors and a drastic decrease in performance. These problems are a simple matter for a skilled technician to resolve straight away.


Tune-ups and regular maintenance are a normal part of owning a computer. Over time, temporary files accumulate, cookies pile up, junk clogs up your drive and bugs infest your system. A simple routing tune-up clears away all these problems and more. Even if you're a computer expert, your computer will slow down over time due to normal wear and tear. A routine tune-up will get your computer back to the way it was running the day you got it; maybe even a little better!